We look after our products so you can work faster and more efficiently than ever … and that will give you the competitive advantage.MSP CAT maintains a substantial parts inventory at all of our branches, giving you the most comprehensive support in Myanmar. We stock the right parts in the right quantities to fulfill most customers’ orders immediately, so you can expect the highest availability in the industry.
Customer Service team provides the solution for your equipment health management, life cycle and ready to work. Caterpillar trained Customer Service Representative and specialists, backed by our technical support, best solution, consultant, best offer and efficient service aimed at increasing your profitability and growth your business.
- Technical Analysis Level 1
- CTS Inspection
- CHS Service
MSP CAT is dedicated to providing excellent customer service throughout Myanmar. Our Caterpillar trained technicians and specialists, backed by our technical support, offer fast and efficient service aimed at increasing your profitability.
· Field Service
Our Field Service Team- equipped with special CAT service and diagnostic tools- will reduce your equipment downtime, improving its reliability and efficiency. We’re there to support you wherever you are in Myanmar.
We work hard so that your equipment runs exactly the way it should.MSP CAT workshops employs highly trained technicians using specialized tools and equipment, operating under the safety, quality and contamination control standards of Caterpillar.
· Product Link
Cat® Product Link is a remote monitoring system that helps you keep track of your equipment. It’s been completely redesigned and now features robust, on-machine hardware and improved communication systems. Product Link collects data on your equipment, which can be accessed on using the easy-to-use web application Vision Link.
Using Product Link, you can:
- track, monitor and manage your machine’s driving productivity
- manage your machine health
- capture fault logs
- track your equipment’s location using GPS
- manage your asset utilization, and
- Automate parts and services lists based on the reports.
Product Link will help you to make informed decisions on how you get the most out of your assets. Whether you have one machine or a large fleet……it pays to know the new Cat® Product Link.
· Repair Options
Maintain your equipment performance, availability, and reliable power. Overhaul your equipment and power generation system engine with our Cat® Parts Bundled Repair Solution. From Foundational to Optimal levels, we are offering you flexible repair options for your Top End and Major overhaul. All genuine Cat parts are manufactured to precise specifications and engineered for reliable, high-quality overhauls. We’ve packaged our bundled solutions for easy ordering and value pricing. And every one is backed by our one-year parts warranty. Optimum pricing and customized promotions packages for all CAT models. Rely on the MSPCAT team to deliver expert advice, service and support so you can continue to produce the power people rely on.
· Customer Value Agreement
Cat® Customer Value Agreements (CVAs) help keep your Cat machine easy to own and ready to work. Any CVA starts with Hassle-Free Maintenance, featuring Genuine Cat® Parts, delivered right on schedule, right to your location with step-by-step instructions. Expert MSPCAT team comes with CVA Packages options to minimize surprise costs on covered repair. Peace of Mind of Equipment Health Management provides you with machine alerts and information, as well as inspections and fluid health monitoring. Hassle-Free Ownership means all elements of your CVA are part of one agreement and flexible payment.
The consultation of the right and best CVA package is customized by the requirement of the each customer.
- CAT Connect
Cat connect is the system that enables information flow between Equipment and MSP CAT Monitoring Team using technology of connectivity.
The right CVA Packages can be benefit the customer by Constant equipment monitoring, & Informing Product alerts in short time.